Legal · Billing

Refund Policy

Last updated 29 July 2026 Operated by OPNYX SOLUTIONS reachout@agentorq.com

This Refund Policy explains how billing, cancellation and refunds work for paid AgenTorQ subscriptions. AgenTorQ is a solution provided by OPNYX SOLUTIONS (“OPNYX SOLUTIONS”, “we”, “us”, “our”), the legal business entity that owns and operates the AgenTorQ platform and the agentorq.com website. Payments are processed by Paddle as our Merchant of Record. It forms part of, and should be read with, our Terms of Service, and is consistent with the Paddle Refund Policy.

1. Free trial

  • New accounts start with a 30-day free trial. You are not charged during the trial.
  • If you cancel before the trial ends, you are never billed — nothing to refund.
  • If you do not cancel, your subscription begins automatically at the end of the trial and the first payment is charged for the upcoming period.

2. Subscriptions & billing

  • Paid plans are billed on a recurring basis (monthly or, where offered, annually) at the price shown on our Pricing page.
  • Each subscription auto-renews at the start of every billing period until you cancel. By subscribing you authorise this recurring charge.
  • Applicable taxes may be added at checkout depending on your location.
  • Payments are processed by Paddle, our Merchant of Record; your card details are handled by Paddle and are never stored on our servers.

3. Cancellation

  • You may cancel at any time from your account's billing settings, from the Paddle customer portal linked in your receipt, or by emailing us.
  • On cancellation, your plan stays active until the end of the billing period you have already paid for, then does not renew.

4. 14-day money-back guarantee

  • 14-day money-back guarantee. You may request a refund for any reason within 14 days of the date of the charge and you will receive a full refund. No explanation is required and no conditions apply.
  • Payments and refunds are handled by Paddle, our payment provider and Merchant of Record. You can request a refund from the link in your Paddle receipt, through the Paddle customer portal, or from Paddle Buyer support at paddle.net — or email us and we will arrange it for you.
  • Refunds are issued to your original payment method. Timing depends on your bank or card provider.
  • Where your local consumer law gives you greater or non-waivable rights (for example, a statutory right of withdrawal), those rights also apply and the higher standard prevails.

5. Third-party & BYOK costs

AgenTorQ lets you bring your own AI provider keys and connect your own accounts. Any charges you incur directly with those third parties (AI model usage, connector or MCP services, etc.) are billed to you by that provider under your own agreement with them and do not form part of your AgenTorQ subscription fee. This does not affect the 14-day money-back guarantee above, which applies in full to every AgenTorQ subscription charge.

6. Billing errors & duplicates

If you believe you were charged in error, charged twice, or charged after a valid cancellation, contact us and we will refund the incorrect amount in full.

7. Chargebacks

If something looks wrong, please email us first — we can almost always resolve it faster than a bank dispute. You are always free to contact your bank or card provider, and doing so does not affect your rights under this policy.

8. How to request a refund

Email reachout@agentorq.com from your account email with:

  • the account email used to subscribe,
  • the approximate date and amount of the charge, and
  • a brief reason for the request.

We aim to respond within a few business days.

9. Changes

We may update this policy; we will change the “Last updated” date above, and the version in effect when you were charged applies to that charge.

10. Contact

Questions about billing or refunds: reachout@agentorq.com. See also our Terms of Service and Privacy Policy.